At Call me Valerie we are committed to ensuring that you are satisfied with your purchase.

Full- priced items:

We are happy to accept returns for change of mind for all full priced items provided the product(s):

• Have not be worn or used;
• Have the original tags still attached;
• Are received back within 30 days of date of purchase; and
• Are accompanied by a receipt or proof of purchase.
• Makeup- a makeup product can be returned provided that the product is in a new, unused, unswatched and in resaleable condition.

Once the product(s) have been returned we will then offer you either:

• a refund of the purchase price (excluding the freight fee); or
• an exchange where product is available; or
• an online credit (valid for three months)

Exchanges- 

Please note: the customer will be responsible for any shippings costs involved in exchanging an item. This includes the shipping costs to return the item and the shipping costs involved in shipping a replacement or exchange. We therefore recommend to always check the product size guide and message the Call me Valerie Team to assist with sizing advice.

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Sale and Promotional items:

Items that are listed as on sale or in our ‘outlet’ can be returned for either:

• an online credit (valid for three months); or
• an exchange where product is available.

Provided the product(s):

• Have not be worn or used;
• Have the original tags still attached;
• Are received back within 30 days of date of purchase; and
• Are accompanied by a receipt or proof of purchase.

Exchanges- 

Please note: the customer will be responsible for any shippings costs involved in exchanging an item. This includes the shipping costs to return the item and the shipping costs involved in shipping a replacement or exchange. We therefore recommend to always check the product size guide and message the Call me Valerie Team to assist with sizing advice.

Faulty items:

Call me Valerie will accept product returns and provide you with an exchange, refund or credit note where:

• The product is faulty or is not of acceptable quality, or
• The product is not fit for its intended purpose, or
• The product does not match our description; and
• You can present your receipt or proof of purchase.

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Items that cannot be returned or exchanged:

Due to hygiene and health reasons, we do not accept returns or exchanges for swimwear, earrings, hosiery, lingerie and hair accessories, unless the item is faulty or damaged.

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How to exchange an item or make a return?

To make an exchange or return please email enquiries@callmevalerie.com.au along with your order number for instructions.

Please note:

• Shipping costs are non-refundable and you will be responsible for your shipping costs- unless there has been a dispatch or quality error.
• It is recommended that you return ship with tracking as we are not responsible for packages lost by shipping carriers.